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Managed & Hosted Services

Managed Security Service Provider (MSSP)

As a certified partner of ZixCorp, Cisco Security, Sonicwall, Zimbra and our own DefenderWall
Applications, xDefenders provides the design, deployment and management services that compliment your staff and personnel.


Hosted Security Services

xDefenders acts as your Security System Administrator and becomes a member of your Incident Response Team. We remotely manage and monitor the DefenderWall, Cisco and Sonicwall systems for you. Critical databases are automatically updated and timely software patches are applied. We perform weekly remote backups and include hardware maintenance coverage.

Security Operations Center (SOC)


Located in Rochester, NY, our state-of-the-art Security Operations Center is SAS 70 certified and a secure Enterprise-Class data center. The center has redundant power, ISP connections, and management consoles are staffed 24x7. Our security analysts use correlation engines to identify faults, attacks, and escalate immediately, according to client plan.


Standard Services include remote monitoring, operating system updates, application software support and subscription, timely database updates, administrative support, and next day hardware replacement, Monday through Friday from 8:30 am to 5:30 pm EST.

  • Design, deploy, manage, monitor and maintain

  • Firewall, IPS, IDS and Content Filtering Managed Services

  • Hardware, software support and installation assistance

  • Pre-Installation configurations are provided and delivered

  • Remote Management and Monitoring

  • Automatic updates of critical knowledge databases and software updates.

  • Weekly local and remote backups

  • On-line Documentation

  • Phone or on-site support is available Monday thru Friday from 8am - 8pm EST.

  • Custom support and fine-tuning

  • Maintenance Contract

  • May include Cisco Smartnet and/or vendor support

24x7 Services offer management and monitoring services with escalation, rapid response and administrative support, 24 hours per day, 7 days per week. Our SOC staff monitor for attacks and escalate response according to client policy and procedures.


Includes all of the above and our 24x7 Management and Monitoring for real-time intrusions and attacks, as well as timely updates and patches. Our Security and Network Operations Center (SOC/NOC) is professionally staffed, around the clock, to support immediate escalation procedures, according to your Plan.

  • 24x7x365 staffed by professionals

  • SAS 70 II Certified Data Center

  • Network, Security and Systems Management and Monitoring

  • Escalation Planning, Incident Response Team

  • CISSP Consulting